Returns & Exchanges
Due to the perishable nature of fine wine, we are unable to accept returns for items that were correctly fulfilled; however, we are committed to ensuring you are 100% satisfied with every bottle you purchase.
Inspect Your Delivery
Upon receiving your shipment, please carefully inspect each bottle for any signs of transit damage or leakage before storing them in a cool, dark place.
Contact Customer Support
If you encounter a corked bottle or receive the wrong vintage, email our support team within 30 days of delivery with your order number and a photo of the issue.
Verification and Review
Our wine specialists will review your claim to determine if the wine is eligible for a replacement or a store credit to your Last Bottle account.
Resolution and Credit
Once approved, we will issue a credit for the purchase price of the bottle, ensuring your cellar remains stocked only with wines you love.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing